Can we call catalog item based on the selection of a variable in another catalog item?

[srinureddy1642]

Can we call catalog item based on the selection of a variable in another catalog item?

Note ; the highlighted options are names of different catalog items

[Mark Manders]

What is your  use case? What do you want to achieve? 

What do you mean by 'call an item'? Do you want a conditional order guide? Do you want them to choose an option and be redirected to another item? 

[srinureddy1642]

Hi Mark Manders,

I have a catalog item variable which is a select box(catalog item names). Based on the selection of select box we need to display variables belongs to selected catalog item on the same form

[Mark Manders]

Check out the Order Guide. 

[Community Alums]

Hi @srinureddy1642 ,

Using the Onsubmit() catalog client script and  script includes.

Try this code

OnSubmit Client Script (To trigger the Script Include)

function onSubmit() {
    var selectedService = g_form.getValue('service_type'); // Get the selected catalog item from the choice list
    
    if (selectedService) {
        // Call the Script Include (server-side) to create the RITM
        var ga = new GlideAjax('CreateRITMFromChoice');  // GlideAjax to call Script Include
        ga.addParam('sys_id', selectedService); // Pass the selected catalog item ID
        ga.addParam('request_id', g_form.getValue('request')); // Pass the current request ID if available
        ga.getXMLAnswer(function(response) {
            var answer = response.responseXML.documentElement.getAttribute('answer');
            if (answer == 'success') {
                // Success: you can display a message or perform other actions
                alert('RITM created successfully!');
            } else {
                alert('Failed to create RITM.');
            }
        });
    }

    return true; // Continue with the form submission
}

 Script Include

var CreateRITMFromChoice = Class.create();
CreateRITMFromChoice.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    createRITM: function() {
        var selectedCatalogItem = this.getParameter('sys_id'); // Get the catalog item selected in the choice list
        var requestId = this.getParameter('request_id'); // Get the current request ID

        // Check if the required parameters are provided
        if (selectedCatalogItem && requestId) {
            var gr = new GlideRecord('sc_req_item'); // Create a new record in sc_req_item table
            gr.initialize();
            gr.request = requestId; // Link the RITM to the request
            gr.cat_item = selectedCatalogItem; // Link the RITM to the selected catalog item
            
            // Optional: Add other fields (e.g., variables, etc.) here if needed
            gr.insert(); // Insert the RITM record into the sc_req_item table
            
            return 'success'; // Return success to the client script
        }

        return 'failure'; // Return failure if parameters are missing
    }

});