My Items widget - Hide Zero activity type result

Thomas27
Tera Contributor

How to configure the EC portal My Items widget or ActivityConfigurationUtilSNC script, to hide the Activity Configuration entries when the returned number of results is zero? 

 

Screenshot 2025-05-13 090836.png

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Thomas27 

you will have to clone the OOTB widget, make script changes, then add the newly cloned widget again to esc portal page

what did you start with?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thomas27
Tera Contributor

I started out with the OOB widget, and noticed that case records will be hidden when there is a count of zero. So there has to be a script or config somewhere to do this.