My new option not appearing in drop down list

[cgregory]

I am trying to add another option into the category choice list.

I have added the new option by right clicking against the category label and selecting configure label. I have added the new option and added it to the selected.

The new option appears in my choice list but still doesn't appear in my drop down list. I have done the same thing in the development environment and it works fine.  Could this be something to do with our personal instance? 

[Viraj Hudlikar]

Hello cgregory,

No I don't think there is limit in adding choice. Is it possible to paste some screen shots or did you check that option you are adding are not having much characters. 

Thanks & Regards,

Viraj Hudlikar.

[Uncle Rob]

Isn't it Configure Choices, not configure Label?
If that's not the root cause, I'd look at sys_choice directly and see if I made the choice on the exact target table, and not say a parent table (like in the case of Task and Incident).

[cgregory]

Hi Robert

Sorry I meant Configure Choices. I have also checked that it is appearing on the choice table and not a parent table.  Is it possible that there is a rule in our instance that limits the number of choices I can use for this field?  I can add other options in other drop downs