My PDI is offline for more than a day

[Jonathan Zur]

• I'm getting this error message in the last couple days:
  We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes
• trying to get into directly to the instance url, I'm getting the following message:

  • Bad Request
    This combination of host and port requires TLS.

[Dr Atul G- LNG · Accepted solution]

Hi @Jonathan Zur 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

Developer Site: Available

New PDI provisioning: Paused

PDI reclaim and wake actions: Paused

Existing PDIs: Some remain offline

User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Jonathan Zur]

Thank you Dr Atul