My PDI is offline since 14 days

[Harshil3]

My PDI instance is Offline since last 14 days please help me to restore it : https://dev113583.service-now 
Thank you 

[AndersBGS]

Hi @Harshil3 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait - It could come online again
2. Release your instance and request a fresh installation. 

Based on that it has been online for 14 days, I would recommend you to release and request a fresh installation. Please notice, that all work that is not backed up to a GIT or by update sets will be losed. It will not be possible to restore from previous PDI installation.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Akanksha Gupta2]

Hi @Harshil3 , 

As it's 14 days , you can't restore your new PDI . You have raise a request for new .

Pls mark this correct or helpful.

Regrds,

Akanksha

[AndersBGS]

Hi @Akanksha Gupta2 ,

No, that is incorrect - please read this link: https://developer.servicenow.com/blog.do?p=/post/update-to-restore-on-pdis/ where it is stated:

Due to changes in PDI infrastructure, the ability to restore PDIs will be permanently disabled as of December 15, 2022.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders