My PDI is offline
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-27-2024 11:30 PM
Hello,
My PDI (dev228786.) has been offline for couples of hours. It seems like it can't be waken up any more.
Is there somebody who knows the reason? and how to solve?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-29-2024 06:35 AM
Hi @zhongL
I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline.
1. There is no support available for PDI.
2. If you can wait, more, let's wait
3. You may release this instance and take a new one but in this case, you will lose your previous data.
From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-29-2024 06:47 AM
@zhongL If the current PDI is giving issues to you then I recommend releasing the existing PDI and requesting for a new PDI. Unfortunately, no support is available for the PDIs from ServiceNow.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-29-2024 07:57 AM
Hi @zhongL
The instance is back online and working fine for me, please refresh your PDIs on the developer site.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-29-2024 08:22 AM
Hello @zhongL
There is nothing that can be done. Just wait and if you are tired of waiting then release the instance and request for new Instance. For future keep taking update set frequently so that same work can be brought back to new Instance.
