My personal developer instance is offline

[Aishwarya NG]

The instance is offline. Please check again in a few minutes. I am unable to start my developer instance kindly help me on this issue.

[AndersBGS]

Hi @Aishwarya NG 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Dr Atul G- LNG]

Hi @Aishwarya NG 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[shyamkumar VK]

@Aishwarya NG  , Currently ServiceNow is not Monitoring/Providing Support on PDI Issue , they are Migrating All PDI's to an Different Domain due to which you could see this Issues and we cannot predict if this gets Restored or not 

Instead Request new Instance and Start your Work

To Ensure your on new Domain , go to Stats.do on your new instance and check the Cluster node details If this line contains ord191 or aus191, your PDI is in the new data center.  

Regards,

Shyamkumar

[Harish Bainsla]

Hi please release the instance and request for new