my personal instance is not working

[praveensnow9984]

Hi team my personal instance is not working. could you please help me out from this issue.

login details are

Instance URL: https://dev305883.service-now.com/

User name: admin
instance password: Xc7ivaY+4ER/

[Bert_c1]

Many community members have experienced this, including me. Log in to https://developer.servicenow.com/dev.do  and release your instance, then request a new instance. There is no support for PDIs. You are on your own. I waited 5-6 days to get a new instance, this last time. I lose mine 3-4 times a year.

[Dr Atul G- LNG]

Hi @praveensnow9984 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.