My ServiceNow instance is down (07-July-2025)

[SwaradaJ]

Hi team,

My ServiceNow instance is down since morning. Getting below error. Can someone please help me. 

Is there any maintenance window? Please confirm.

Thanks!

[Dr Atul G- LNG · Accepted solution]

Hi @SwaradaJ 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Viraj Hudlikar · Accepted solution]

Hello @SwaradaJ 

There is no real time support over PDI, so if its really hampering your work or anything to learn on PDI then let existing one go and request a new one. Also, wait time for existing time is not fixed so if you want to wait you can and once its up you will get email from ServiceNow that instance is up and running.

Also, learning tip always take backup from PDI so your work done is not lost.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Sandeep Rajput · Accepted solution]

@SwaradaJ Please try waking the instance after sometime if it doesn't wakeup after waiting a long time then release this instance and request for a new one.

[Dr Atul G- LNG · Accepted solution]

Hi @SwaradaJ 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Viraj Hudlikar · Accepted solution]

Hello @SwaradaJ 

There is no real time support over PDI, so if its really hampering your work or anything to learn on PDI then let existing one go and request a new one. Also, wait time for existing time is not fixed so if you want to wait you can and once its up you will get email from ServiceNow that instance is up and running.

Also, learning tip always take backup from PDI so your work done is not lost.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Sandeep Rajput · Accepted solution]

@SwaradaJ Please try waking the instance after sometime if it doesn't wakeup after waiting a long time then release this instance and request for a new one.

[prerna_sh · Accepted solution]

Hi @SwaradaJ 

If your instance is offline, you can try the following options:

• You can release this instance and request a fresh instance but note that this will result in the loss of all your previous work and data.

• Alternatively, you can wait to see if the issue resolves on its own. If it doesn't after some time, you have to take a fresh instance.

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna