Need a help on notification

[William08]

Hi all,

We need a help on approval notification which is sent to now mobile app, currently in the notification we have all the variables shown but we need to restrict the variable[hide variables] if it has empty values or if checkbox is false. Please help!!

Thanks in advance.

[Anand Kumar P]

Hi @William08 ,

You can write email script and by sending values from notification to email script and manipulate in email script and return to notification

(function runMailScript(current, template, email, email_action, event) {
    if (current.getTableName() == 'incident') {
        template.print('<div><p class="Approval">Approval Details:</p>');

        if (current.caller_id.getDisplayValue()) {
            template.print('<p class="normal">Caller: ' + current.caller_id.getDisplayValue() + '</p>');
        }
        if (current.caller_id.email) {
            template.print('<p class="normal">Email: ' + current.caller_id.email + '</p>');
        }
        if (current.description) {
            template.print('<p class="normal">Description: ' + current.description + '</p>');
        }

        template.print('</div>');
    }
})();
In notification body call email script-${mail_script:yourmailscriptname}

Please mark it as helpful and solution proposed if it serves your purpose.

Thanks,

Anand

[William08]

Hi @Anand Kumar P ,

Can we do this for push notifications too?

[Ankur Bawiskar]

@William08 

Please share screenshot where is this required

[Ankur Bawiskar]

@William08 

is this for normal email notification? if yes then please share how the variables are currently included in email body.

Is it via email script or included directly?