Incident Priority Raised Notification

[jamesbet23]

Anyone here knows how to trigger this notification? is there an OOTB that triggers this notification? Based on what I read here I think there's none and have to create one.

[Dr Atul G- LNG]

Which notification are you referring to? Do you have a screenshot?

[Tanushree Maiti]

Hi @jamesbet23 ,

OOB email notification "Incident Priority Raised" is in place. 

Trigger condition : Send when Triggered

Triggered means when it's triggered by action in flow designer.

So As per your requirement, you have to create/customize.

[Tanushree Maiti]

On customization, 

you can refer this

Solved: Send Email Notification when Incident Priority is ... - ServiceNow Community

Solved: How do I get an "Incident Priority Raised" notific... - ServiceNow Community