Need a script to check whether all the Incident Tasks of an Incident are in resolved state, then only the the incident state can move into Resolved state, any BR any script?

[scottyharris]

Need a script to check whether all the Incident Tasks of an Incident are in resolved state, then only the the incident state can move into Resolved state, any BR any script?

[Ankur Bawiskar]

@jayaprakash1998 

Can you post a new question for this?

[jayaprakash1998]

The Requirement is I need a script to check is incident state is resolved then all the incident task should be marked as closed complete automatically.

[Kartik Magadum]

Hello @jayaprakash1998 

Please refer to my previous post in which I tagged you.

Thanks  & Regards

Kartik Magadum

[Kartik Magadum]

Hello @jayaprakash1998 

To ensure that all Incident Tasks are marked as "Closed Complete" when the Incident itself is marked as "Resolved," you can use a Business Rule (BR)

Here's a script example for this Business Rule

(function executeRule(current, previous /*, display_error*/) {
    if (current.state == 6 /* '6' represents the resolved state in this example */) {
        // Query all related Incident Tasks for the current Incident
        var incidentTaskGr = new GlideRecord('incident_task');
        incidentTaskGr.addQuery('incident', current.sys_id); // Replace 'incident' with the actual reference field name
        incidentTaskGr.query();

        // Update all related Incident Tasks to 'Closed Complete'
        while (incidentTaskGr.next()) {
            incidentTaskGr.setValue('state', 7); // '7' represents the 'Closed Complete' state (change this according to your instance)
            incidentTaskGr.update();
        }
    }
})(current, previous);

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Thanks & Regards,

Kartik Magadum

[Kartik Magadum]

Hello @scottyharris 

To ensure that all Incident Tasks of an Incident are in the resolved state before allowing the Incident itself to move into the resolved state, you can use a Business Rule (BR).

Here's a script example for such a Business Rule:

(function executeRule(current, previous /*, display_error*/) {
    // Query all related Incident Tasks for the current Incident
    var incidentTaskGr = new GlideRecord('incident_task');
    incidentTaskGr.addQuery('incident', current.sys_id); // Replace 'incident' with the actual reference field name
    incidentTaskGr.query();

    // Check if all related Incident Tasks are resolved
    var allResolved = true;
    while (incidentTaskGr.next()) {
        if (incidentTaskGr.state != 3 /* '3' is the resolved state in the incident_task table */) {
            allResolved = false;
            break;
        }
    }

    // If all Incident Tasks are resolved, allow the Incident to move to the resolved state
    if (allResolved) {
        current.setWorkflow(false); // Disable any workflow that may be triggered
        current.state = 6; // Set '6' as the resolved state (change this according to your instance)
        current.update();
    } else {
        // If not all Incident Tasks are resolved, cancel the update
        gs.addErrorMessage("All Incident Tasks must be resolved before resolving the Incident.");
        current.setAbortAction(true);
    }
})(current, previous);

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Thanks & Regards,

Kartik Magadum