Need advise on Declarative Action on the Configurable Workspace

[Bird1]

We're using the HR Agent Workspace.

Background: We do have 1 Business Rule to check to ensure that 2 custom fields of HR Core Case tables already updated before Close Complete.

Issue: We're using the OOB Declarative Action of HR Agent Workspace as below one.

We found even we already updated 2 custom fields before click on "Close Complete" Declarative Action, but the Business Rule still keep send warning message and the state not change (still work in progress)

Then what I tried is to 1) deactivate the OOB Close Complete 2) Create a new Custom UX Form actions "Close Complete" but this time, I don't use the Declarative Action and use the OOB UI Action "Close Complete" of HR Core Case table instead.

For this time, it's workable (after updated 2 custom fields, it's able to click on Close Complete and state has been changed to Awaiting for accptance as expected).

Question: How to make the Declarative Action one function same as the UI Action (BR works properly and can update the State)?

Could anyone help on this?

[Ankur Bawiskar]

@Bird1 

I believe since that Form Action is implemented as UXF Client action, it's not triggering a BR. I haven't tested this though and not very sure.

So please go ahead with your UI action approach.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Bird1 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Bird1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.