Need an attachment to be available in a problem record

[ServiceNow10sun]

Hi All , 

My requirement is i want a file example abc.csv should be always available in a problem record when any user create a new problem record , as i want the user to download it fill it and re attachment it. 

Please suggest how to do this.

[Anurag Tripathi]

Hi,

You can upload attachment in sys_attachment table and then create a before business rule on incident table to copy attachment from sys_attachment table to incident table with the help of GlideSysAttachment | ServiceNow Developers

[ServiceNow10sun]

Below is my script which i wrote in before BR  but its not working , any suggestions please

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

    var attachmentSysID = '6924836797608210f9efbc400153afbe';

    var attachmentSysID = GlideSysAttachment.copy('sys_attachment', attachmentSysID, 'problem', current.sys_id);

})(current, previous);

[Anurag Tripathi]

Change it to after BR , It should work then.

[Dr Atul G- LNG]

Hi @ServiceNow10sun 

https://www.servicenow.com/community/developer-forum/how-to-add-a-attachment-by-default-to-all-new-r...

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/use/using-forms/task/t_...