Hi,
Create Inbound email action
Condition - email.origemail == "xyz@gmail.com" // replace DL's email
Update Actions script to create incident
current.caller_id = gs.getUserID();
current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;
current.short_description = email.subject;
current.category = "inquiry";
current.incident_state = IncidentState.NEW;
current.notify = 2;
current.contact_type = "email";
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
if (email.importance != undefined) {
if (email.importance.toLowerCase() == "high") {
current.impact = 1;
current.urgency = 1;
}
}
current.insert();
