Need help creating a single score report with comparison using indicators
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06-20-2025 07:05 AM - edited 06-20-2025 07:07 AM
Hello everyone,
I'm new to Performance Analytics. Can someone please help me create a single score report using Indicator and Breakdowns for survey? Also, is it possible to create graphs with percentages and stacked bar graphs (screenshots attached), or can this be achieved through native reporting? Please find the attached screenshots for reference. Thanks in advance.
Regards,
Gnanesh
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06-20-2025 07:47 AM
Hi @GnaneshP,
almost anything is possible, but the question is what exactly would be your goal? please provide some more details about your requirement to understand it better
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06-20-2025 08:38 AM
Hi @GlideFather
I have 3 survey questions in the Customer Satisfaction Survey:
- How easy was your resolution? (4 options: Not at all easy, easy, somewhat easy, very easy) - First bar graph
- Would you like someone to contact you? (2 options: Yes, No) - Single line bar graph
- On a scale of 1 to 10, how likely are you to recommend our service? (Numeric Value) - NPS
- Using the equation: # of promoters (voted 9 or 10) - detractors (voted 0 to 6) / total survey respondents.
For the NPS report, I need to compare the previous week's data with the current week's data and show the difference with an upward/downward arrow for positive and negative values, as shown in the screenshot. Can you please help me with this?