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Need help in BR

nameisnani
Mega Sage

Hi Team , 

 

Need help in the below requirment 

 

Requirment - 

whenever work notes are updated in SCTASK, the same notes are automatically copied to the corresponding RITM work notes.

 

nameisnani_0-1756351029283.png

nameisnani_1-1756351061991.png

 

 

while testing 

 

nameisnani_2-1756351170842.png

So all the previous updates from Sctasks are reflected in RITM work notes

 

 

what was the mistake , what needs to be update 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

check this link on how it can be done and it helps in avoiding loop as well

Sync'ing RITM and SCTASK work notes \ additional comments  response from Sravani44

AnkurBawiskar_0-1756358080906.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

check this link on how it can be done and it helps in avoiding loop as well

Sync'ing RITM and SCTASK work notes \ additional comments  response from Sravani44

AnkurBawiskar_0-1756358080906.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  Got confused - could you please help me more 

@nameisnani 

your requirement is to sync comments on RITM and SC Task, for that only I shared the link.

did you check that link and implement?

It should work fine.

the issue you are facing is because it's going in loop and whatever comments you add on SC Task you are sending to RITM and again RITM BR is triggering and adding the same comments to SC Task again.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader