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08-27-2025 08:20 PM
Hi Team ,
Need help in the below requirment
Requirment -
whenever work notes are updated in SCTASK, the same notes are automatically copied to the corresponding RITM work notes.
while testing
So all the previous updates from Sctasks are reflected in RITM work notes
what was the mistake , what needs to be update
Solved! Go to Solution.
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08-27-2025 10:14 PM
check this link on how it can be done and it helps in avoiding loop as well
Sync'ing RITM and SCTASK work notes \ additional comments response from Sravani44
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-27-2025 10:14 PM
check this link on how it can be done and it helps in avoiding loop as well
Sync'ing RITM and SCTASK work notes \ additional comments response from Sravani44
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-27-2025 11:12 PM
@Ankur Bawiskar Got confused - could you please help me more
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08-27-2025 11:45 PM
your requirement is to sync comments on RITM and SC Task, for that only I shared the link.
did you check that link and implement?
It should work fine.
the issue you are facing is because it's going in loop and whatever comments you add on SC Task you are sending to RITM and again RITM BR is triggering and adding the same comments to SC Task again.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
