need help in jira integration

duggia
Tera Contributor

‎12-28-2025 05:42 AM - edited ‎12-28-2025 05:44 AM

Hi All,

 

i got a requirement to do bi directional integration  servicenow to jira and jira to servicenow for change request table. i need step by step process. if any one is having some documents please share.

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abirakundu23
Giga Sage

‎12-28-2025 09:37 AM

Hi @duggia,
Please follow below links get an idea how integration is set up between Jira and ServiceNow.

https://www.youtube.com/watch?v=Su9HXvjsnwo

https://www.youtube.com/watch?v=x28yXHsoyig

Please mark helpful and correct answer if it's worthy for you.

ServiceNow Jira Spoke: Connect and Test
ServiceNow Jira Spoke: Connect and Test
youtube.com/watch?v=x28yXHsoyig
Would you like to integrate your ServiceNow instance with Jira? Then this video is for you! Especially if you're NOT interested in using the Atlassian Jira Integration for Agile Development plug-in provided by ServiceNow OR you want to integrate Jira or test the integration in your Personal ...
Jira to ServiceNow Integration Guide | Setup, Mapping & Permissions
Jira to ServiceNow Integration Guide | Setup, Mapping & Permissions
youtube.com/watch?v=Su9HXvjsnwo
Sign up for our In-Person Jira Admin Training Workshop October 22-24 in Long Beach CA. https://ace.atlassian.com/events/details/atlassian-aaa-atlassian-admins-alliance-presents-atlassian-builders-summit/ If your teams are struggling with duplicate data, syncing issues, or managing work across Jira
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