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need help in jira integration

duggia
Tera Contributor

‎12-28-2025 05:42 AM - edited ‎12-28-2025 05:44 AM

Hi All,

 

i got a requirement to do bi directional integration  servicenow to jira and jira to servicenow for change request table. i need step by step process. if any one is having some documents please share.

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abirakundu23
Giga Sage

‎12-28-2025 09:37 AM

Hi @duggia,
Please follow below links get an idea how integration is set up between Jira and ServiceNow.

https://www.youtube.com/watch?v=Su9HXvjsnwo

https://www.youtube.com/watch?v=x28yXHsoyig

Please mark helpful and correct answer if it's worthy for you.

Jira to ServiceNow Integration Guide | Setup, Mapping & Permissions
Jira to ServiceNow Integration Guide | Setup, Mapping & Permissions
youtube.com/watch?v=x28yXHsoyig
Sign up for our In-Person Jira Admin Training Workshop October 22-24 in Long Beach CA. https://ace.atlassian.com/events/details/atlassian-aaa-atlassian-admins-alliance-presents-atlassian-builders-summit/ If your teams are struggling with duplicate data, syncing issues, or managing work across Jira
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