Need help in scripting

[jayaprakash1998]

Requirement:

1. Create a checkbox 'primary support' in group table.

2. In Incident form if assignment group is selected in incident form and if that assignment group check box primary support is true then show an alert message.

I have created the checkbox and writtern script to find the name of the assignment group from incident

I have no idea how to find that assignment group checkbox value from incident form script.

Can anyone help please ?

My script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

    var group = g_form.getDisplayBox('assignment_group').value;

    alert(group);

}

[Clara Lemos · Accepted solution]

Hi @jayaprakash1998 ,

You can try the following for you script :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var primarySupport = g_form.getReference('assignment_group').u_primary_support; // gets the value of the primary support checkbox ( true or false)
   if(primarySupport=='true'){ // if primary Support is true show alert
	alert(g_form.getReference('assignment_group').name); // alert with the name of the assingment group 
   } 
}

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[Danish Bhairag2 · Accepted solution]

Hi @jayaprakash1998 ,

You can achieve this by creating an onChange client script & a script include please copy the below code

Client Script:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue === '') {

        return;

    }

    // Use GlideAjax to check if the primary support checkbox is true for the selected Assignment Group

    var ga = new GlideAjax('CheckPrimarySupport');

    ga.addParam('sysparm_name', 'checkPrimarySupport');

    ga.addParam('sysparm_assignment_group', newValue);

    ga.getXMLAnswer(function(response) {

        if (response == 'true') {

            alert('This Assignment Group is marked as Primary Support.');

}

    });

}

Script Include:

Client callable : true

var CheckPrimarySupport = Class.create();

CheckPrimarySupport.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    checkPrimarySupport: function() {

        var assignmentGroup = this.getParameter('sysparm_assignment_group');

        var groupGR = new GlideRecord('sys_user_group');

        if (groupGR.get('sys_id', assignmentGroup) && groupGR.primary_support) {

            return 'true';

        } else {

            return 'false';

        }

    },

    type: 'CheckPrima

rySupport'

});

Thanks,

Danish

[Prince Arora · Accepted solution]

@jayaprakash1998 

Can you try this:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var result = g_form.getReference('assignment_group', myData);
   function myData(result){
      if(result.u_primary_support+"" == "true"){
                alert(result.name);
            }
}
}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Clara Lemos · Accepted solution]

Hi @jayaprakash1998 ,

You can try the following for you script :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var primarySupport = g_form.getReference('assignment_group').u_primary_support; // gets the value of the primary support checkbox ( true or false)
   if(primarySupport=='true'){ // if primary Support is true show alert
	alert(g_form.getReference('assignment_group').name); // alert with the name of the assingment group 
   } 
}

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[Danish Bhairag2 · Accepted solution]

Hi @jayaprakash1998 ,

You can achieve this by creating an onChange client script & a script include please copy the below code

Client Script:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue === '') {

        return;

    }

    // Use GlideAjax to check if the primary support checkbox is true for the selected Assignment Group

    var ga = new GlideAjax('CheckPrimarySupport');

    ga.addParam('sysparm_name', 'checkPrimarySupport');

    ga.addParam('sysparm_assignment_group', newValue);

    ga.getXMLAnswer(function(response) {

        if (response == 'true') {

            alert('This Assignment Group is marked as Primary Support.');

}

    });

}

Script Include:

Client callable : true

var CheckPrimarySupport = Class.create();

CheckPrimarySupport.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    checkPrimarySupport: function() {

        var assignmentGroup = this.getParameter('sysparm_assignment_group');

        var groupGR = new GlideRecord('sys_user_group');

        if (groupGR.get('sys_id', assignmentGroup) && groupGR.primary_support) {

            return 'true';

        } else {

            return 'false';

        }

    },

    type: 'CheckPrima

rySupport'

});

Thanks,

Danish

[Prince Arora · Accepted solution]

@jayaprakash1998 

Can you try this:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var result = g_form.getReference('assignment_group', myData);
   function myData(result){
      if(result.u_primary_support+"" == "true"){
                alert(result.name);
            }
}
}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Shivam Techlene · Accepted solution]

Hello @jayaprakash1998,

You can achieve this functionality using multiple ways.

1. Using getReference() inside an OnChange client script. which is also suggested by @Clara Lemos & @Prince Arora.

2. Using Onchange client script and a script include combined. The scripts are given below.

Client Script:

Table: Incident

Type: OnChange

Field Name: Assignment Group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    var ga = new GlideAjax('AssignmentCheckbox'); //Script Include Name
    ga.addParam('sysparm_name', 'checkAssignmentCheckbox'); //Script Include function name
    ga.addParam('group', newValue);
	ga.getXMLAnswer(GetResponse); 

    function GetResponse(response) {
        if (response == 'true') {
            alert('Group is primary group');
        }
    }
}

Script Include:

Client Callable: true

var AssignmentCheckbox = Class.create();
AssignmentCheckbox.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    checkAssignmentCheckbox: function() {
        var group = this.getParameter('group');
        var gr = new GlideRecord('sys_user_group');
        gr.addQuery('sys_id', group);
        gr.query();
        if (gr.next()) {
            if (gr.getValue('u_primary_support') == true)
                return 'true';
            else
                return 'false';
        }
    },
	
    type: 'AssignmentCheckbox'
});

Please Mark my answer helpful and correct if it helps to achieve your requirement.