Hello @Julie Catano ,
Kindly Update your BR with the following details, It will achieve your requirement. Write Before Insert Business rule
Before insert business rule
Table: sysapproval_approver
Condition: current.sysapproval.sys_class_name=='sc_req_item'
Script:
(function executeRule(current, previous /*null when async*/) {
//current.state='requested'; // If you want to add approval as requested state initially add this line otherwise ignore
// Add your code here
var gr=new GlideRecord('sc_req_item');
gr.get(current.sysapproval.sys_id);
gr.approval='requested';
gr.update();
})(current, previous);
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Hello @Julie Catano ,
Kindly follow the below mentioned steps to add manual approval.
1.Right click on any field in related list of approval tab then go to configure and then to list control.
2. After opening of this page kindly verify omit edit button is unchecked, If it's checked, uncheck that and save the changes.
3. After saving configuration verify edit button on related list is visible.
4. Click on Edit button and add user whom you want select as approval, Then that user will dispay on the list in 'Not yet requested' state
5. Click on check box in first column of list the that user(Row) will be selected.
6. Then Click on the dropdown "Action on selected row" and select the action 'Request Approval' So state will be change to 'Requested' and manual approval will trigger successfully.
Kindly let me know if there is any question.
Thanks,
Sunny R
