Need help to find issue integration

[Sayali_9822]

I have one script include to update the condition from the system property for the incident; the condition contain when to start integration(i.e assignment grp = grp_integration or correlation display = "Integration"),  but the incidents without matching conditions also generating correlation id and starts integration. Can anyone help with this?

[Sayali_9822]

sys_property :- assignment_group=d1cb603593c4da50e5e9b5f17cba1086^ORcorrelation_display=integration

log im getting from script include :-

Sayali log sys_id=4990b324471b9e102cbde9a5516d43c4^assignment_group=d1cb603593c4da50e5e9b5f17cba1086^ORcorrelation_display=integration

from where that sys_id im getting in log not understand

[Viraj Hudlikar]

Hello @Sayali_9822 

Can you please share what are you doing while logging as I feel that log only will have sys_id concatenated somewhere so it's getting printed.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[yad_achyut]

@Sayali_9822 : Try using AND condition in place of OR in sys property.

[Ankur Bawiskar]

@Sayali_9822 

Please discuss with the developer who created that property.

What's the purpose of that property?

We don't know the complete details of what your integration is about and what it is performing.

Should it be AND or OR condition in that property, you can get to know this based on your requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.