Need help to find issue integration
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01-22-2025 08:10 PM
I have one script include to update the condition from the system property for the incident; the condition contain when to start integration(i.e assignment grp = grp_integration or correlation display = "Integration"), but the incidents without matching conditions also generating correlation id and starts integration. Can anyone help with this?
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01-23-2025 01:02 AM
but on lower instances those conditions working fine
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01-23-2025 01:11 AM
Sorry but you have access to all the instances, we don't
We can simply help or provide some suggestion based on what you share here.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader