Good day, any help from anybody about this? Need some help with this.
Working on a demo that utilizes SLA, OLA, and availability data. We are trying to understand if it rolls up to the service level when an outage is against a configuration item. We are just trying to understand how it’s calculated as we would think with Service Mapping, the service would go down when an application service goes offline, thus affecting the availability.
How do you get metrics for this too?
Thank you so much!
