Hi Team,
I want to implement case surveys something like this - An email will be sent to customer contact once the case is resolved -
I have tried using OAM for surveys, but the embedded survey will "override" other information in the notification (i.e. the other tags you added). Displaying the email with both the tags and the embedded survey will require some customisation.
I want the customer to be able to click on smiley faces within the email, and for that record to be created in the survey table without the use of an inbound action.
Any suggestions here will be really helpful.
