Need help with record watch on single record

[robhaas]

I am attempting to use the spUtil recordWatch on a widget that looks at a referenced record of the open record. On my service portal page, I looked over the Real Time To Do App using Service Portal & Record Watchers - ServicePortal.io - Service Portal, CMS,...   video in attempt to replicate. I am not using the first portion as I am not adding any items to a table. I am simply looking at a record and need to see when it changes.

The widget that shows the data pulls a referenced record and is set a gr with different data variables set to their corresponding field on the record. As for my recordWatch portion in the client controller, I have :

function ($scope, spUtil,) {
       var c = this;
       spUtil.recordWatch($scope, "x_access_task", "sys_id=" + data.sys_id, function(name, data) {   
       spUtil.update($scope);
}) 

When the record is updated, whether that be the state, description, or any other field, nothing changes live. I'm sure I am probably over thinking this, but does anyone have any thoughts as to why it doesn't update?

[ChrisBurks]

Hmmm. Interesting.

I wonder if you're watching the wrong table? I re-read your original post and notice the you stated that you're watching   a referenced record of an open record. Have you tried watching the table of the open record instead of the referenced record?

[robhaas]

Just tried that as well... I can see all of the changes happening in the console, but none on the darn widget

[lakhrissihasna]

I don't know if there is a better solution, but I found the same issue and a workaround that worked for me is to put a filter on other fields than the sys_id, then in the record watcher add a condition on the sys_id. Something like this :

var c = this;

spUtil.recordWatch($scope, "x_access_task" , "u_field=someVlue" , function(response) {

var record_id= response.data.sys_id+'';
if(record_id == c.data.sys_id){
 spUtil.update($scope);

}
});

[lakhrissihasna]

I don't know if there is a better solution, but I found the same issue and a workaround that worked for me is to put a filter on other fields than the sys_id, then in the record watcher add a condition on the sys_id. Something like this :

var c = this;

spUtil.recordWatch($scope, "x_access_task" , "u_field=someVlue" , function(response) {

var record_id= response.data.sys_id+'';
if(record_id == c.data.sys_id){
 spUtil.update($scope);

}
});