Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Need Help with Service Portal Search Data

mounika55
Tera Contributor

‎02-13-2024 02:51 AM

Hi All,

 

When a user performs a service portal search, we would like to pull the sys_id of the page opened by the user from the listed search results.

I have tried checking ‘sys_search_event’ & ‘sys_search_source_event’ tables but am unable to dot-walk to the proper field.

 

Please revert if anyone has knowledge on this.

0 Helpfuls
  • 474 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mounika55

‎02-13-2024 03:54 AM

Hi @mounika55 

 

I am not sure I can help much help, i think there is some module which scan portal ( not 100% sure) or may be need to write script to read the data from portal.

 

Apologies mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls