Need help with viewing notification

[JessicaM6884345]

Hi,

The QA team is currently testing the newly developed service request. They have an ITIL role, but are unable to view the email notification log. I have added the ITIL role to the System Notification application, yet they are still unable to access it. Could someone please assist with this issue?

Thank you!

[JessicaM6884345]

Hi @vermaamit16 

I previously attempted to add the ITIL role to the System Logs application menu before posting this question, but it didn’t work. As a temporary solution, I will grant the Admin role to those who need access to view the logs. Thank you

[vermaamit16]

@JessicaM6884345 

If you want to provide temporary admin access, you might want to explore time limited user roles. Refer https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/roles/concept/...

[JessicaM6884345]

Thank you so much @vermaamit16 .  I learned new thing from you today.