Need information for SLa creation On sc_task table

[jyothinagasri]

Is it possible to trigger a Sla whenever a specific task is  created
What start or stop conditions can be mentioned while creation of SLA on catalog task table

[Dr Atul G- LNG]

Yes, @jyothinagasri 

It is 100% possible. In the start condition, you need to mention the task's short description, and then it will work for you.

[jyothinagasri]

If the short description changes then how can we trigger the SLA

[Dr Atul G- LNG]

Hi @jyothinagasri 

Pratically, we don't rely on the short description because, by mistake, users might add a space or dot, and then the condition won’t match. This can affect fields like SLA, state, priority, group, are good option to define sla.

[Abhayraj]

Yes, it is absolutely possible to trigger an SLA (Service Level Agreement) whenever a specific task—like a Catalog Task is created in ServiceNow. The SLA will be applied based on the Start, Pause, Stop, and Reset conditions defined in the SLA Definition.