Need information for SLa creation On sc_task table

jyothinagasri
Tera Contributor

Is it possible to trigger a Sla whenever a specific task is  created
What start or stop conditions can be mentioned while creation of SLA on catalog task table

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Yes, @jyothinagasri 

It is 100% possible. In the start condition, you need to mention the task's short description, and then it will work for you.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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If the short description changes then how can we trigger the SLA

Hi @jyothinagasri 

 

Pratically, we don't rely on the short description because, by mistake, users might add a space or dot, and then the condition won’t match. This can affect fields like SLA, state, priority, group, are good option to define sla.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Abhayraj
Tera Contributor

Yes, it is absolutely possible to trigger an SLA (Service Level Agreement) whenever a specific task—like a Catalog Task is created in ServiceNow. The SLA will be applied based on the Start, Pause, Stop, and Reset conditions defined in the SLA Definition.