Need information for SLa creation On sc_task table
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ā04-22-2025 07:15 AM
Is it possible to trigger a Sla whenever a specific task is created
What start or stop conditions can be mentioned while creation of SLA on catalog task table
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ā04-22-2025 07:17 AM
Yes, @jyothinagasri
It is 100% possible. In the start condition, you need to mention the task's short description, and then it will work for you.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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ā04-22-2025 07:21 AM
If the short description changes then how can we trigger the SLA
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ā04-22-2025 07:24 AM
Pratically, we don't rely on the short description because, by mistake, users might add a space or dot, and then the condition wonāt match. This can affect fields like SLA, state, priority, group, are good option to define sla.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā04-22-2025 07:25 AM
Yes, it is absolutely possible to trigger an SLA (Service Level Agreement) whenever a specific taskālike a Catalog Task is created in ServiceNow. The SLA will be applied based on the Start, Pause, Stop, and Reset conditions defined in the SLA Definition.