Need Interview Guidance for Associate Technical Support Intern at ServiceNow

SAIBHANUA
Tera Contributor

a month ago

Hey everyone,
I’m working towards the role of Associate Technical Support Intern. I have skills in MERN Stack development, CSA and CAD certifications, OOPs, Linux/Unix, and Operating Systems, along with strong communication skills.

I’d love to get your guidance on what other skills I should focus on to crack this role successfully. If you could also share any useful resources, materials, or guidelines, it would mean a lot and really help me in my preparation.

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Sandeep Rajput
Tera Patron
Tera Patron

a month ago - last edited a month ago

@SAIBHANUA 

Based on typical requirements for an Associate Technical Support Intern role (often seen in companies like ServiceNow, given the context of your skills and common postings), your existing background in MERN Stack, OOPs, Linux/Unix, Operating Systems, and strong communication is a solid foundation. It covers software development, object-oriented principles, and system-level knowledge, which are transferable to troubleshooting and support tasks.

 

However, tech support internships emphasize customer-facing problem-solving, IT service management, and foundational IT infrastructure skills to handle user issues effectively.

 

Here are the key additional skills I recommend focusing on, prioritized by relevance and impact for cracking the role. I've grouped them into technical and soft skills, with reasoning tied to common job expectations.

 

Technical Skills to Build: 
 
These fill gaps in IT support fundamentals, platform-specific knowledge, and tools commonly used in entry-level support roles.
1. ServiceNow Platform Basics: Many such roles involve working with ServiceNow for incident management, ticketing, and workflows. Learn the fundamentals of its interface, modules (e.g., ITSM, ITOM), and basic scripting.
◦ Why? It's a core tool in enterprise support environments, and internships often include hands-on exposure.
 
2. IT Service Management (ITSM) and ITIL Fundamentals: Understand concepts like incident, problem, change management, and service desks. ITIL is a standard framework for IT support.
◦ Why? Support roles require structured approaches to resolving issues, and this knowledge demonstrates process-oriented thinking

 

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