Need my custom action code to be reviewed because my output is not working properly

[yjeon92]

In Flow Designer - Custom Action, my input is incident_number which refers to Records.

This is my Script Step:

function execute(inputs, outputs) {
var gr = new GlideRecord(inputs.incident);
gr.query();
if (gr.next()) {
var comments = gr.comments.getJournalEntry(1);
var regex = /\b\d{5}\b/;
var match = comments.match(regex);}

if (match) {
outputs.employee_id = match[0];
}
}

(inputs, outputs);

and my output is the employee_id.

My goal is to look up the incident record to parse through the additional comment to find the Employee ID and output the employee_id as an integer.  My issue is my output is not working even though the script goes through the testing.  Please help

[Mohith Devatte]

Hello @yjeon92 ,

You match variable is scoped and it should be made public in order to access it outside if statement 

replace you code to below

function execute(inputs, outputs) {
var match ;
var gr = new GlideRecord(inputs.incident);
gr.query();
if (gr.next()) {
var comments = gr.comments.getJournalEntry(1);
var regex = /\b\d{5}\b/;
match = comments.match(regex);
}

if (match) {
outputs.employee_id = match[0];
}
}

(inputs, outputs);

Hope this helps 

Mark the answer correct if this helps you 

Thanks

[yjeon92]

@Mohith Devatte 

My output is still not showing the employee id number in the comments:

The test run was completed but The runtime value doesn't show the output

[Mohith Devatte]

@yjeon92 can you send a sample comment to me from your journal entry ?

[yjeon92]

@Mohith Devatte 

So in the incident additional comment, it will show something like this:

Received: answering service company

name: john doe

phone number: 564-896-9874

email: johndoe@email.com

regarding: missing usb

department: finance

Location: accounting

employee id: 56987

Urgency: no