Need my custom action code to be reviewed because my output is not working properly

[yjeon92]

In Flow Designer - Custom Action, my input is incident_number which refers to Records.

This is my Script Step:

function execute(inputs, outputs) {
var gr = new GlideRecord(inputs.incident);
gr.query();
if (gr.next()) {
var comments = gr.comments.getJournalEntry(1);
var regex = /\b\d{5}\b/;
var match = comments.match(regex);}

if (match) {
outputs.employee_id = match[0];
}
}

(inputs, outputs);

and my output is the employee_id.

My goal is to look up the incident record to parse through the additional comment to find the Employee ID and output the employee_id as an integer.  My issue is my output is not working even though the script goes through the testing.  Please help

[Sunny15]

Hello @yjeon92 ,

Can you please try following code in action

function execute(inputs, outputs) {
var match ;
var gr = new GlideRecord('incident');
gr.addQuery('your_field_name',inputs.incident);  // add your filed name which your passing as parameter to query in incident table. 
gr.query();
if (gr.next()) {
var comments = gr.comments.getJournalEntry(1);
var regex = /\b\d{5}\b/;
match = comments.match(regex);
}

if (match) {
outputs.employee_id = match[0];
}
}

(inputs, outputs);

[yjeon92]

@Sunny15 

I still get the same result as the previous one where the code is running BUT the output doesn't have the employee ID as the outcome based on the comment.

[Sunny15]

Hi @yjeon92 

Can you please share the screen print of flow where you calling this action So it will easy to understand what we're passing in parameter.

[yjeon92]

@Sunny15 

This is my flow designer:

in my custom action:

the script:

the output:

if this helps

[Mohith Devatte]

Hello @yjeon92 your glide record is bit wrong 

you need to use add query like this 

function execute(inputs, outputs) {
var match ;
var gr = new GlideRecord('incident');
gr.addQuery('number',inputs.incident);  // add your filed name which your passing as parameter to query in incident table. 
gr.query();
if (gr.next()) {
var comments = gr.comments.getJournalEntry(1);
var regex = /\b\d{5}\b/;
match = comments.match(regex);
}

if (match) {
outputs.employee_id = match[0];
}
}

(inputs, outputs);

Hope this helps 

Mark the answer correct if this helps you 

Thanks