Need solution: Group record label not showing in QA environment
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3 weeks ago
Scenario:
In the QA environment, I noticed that the Group record’s label name is showing as empty.
What I’ve tried so far:
Captured the record in an update set and moved it from Dev to QA, but it didn’t work.
Exported and imported the XML, but the issue still persists.
Question:
Is there any other way to fix this or ensure the label name appears correctly? Any guidance would be greatly appreciated. Thanks in advance!
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3 weeks ago
Hi @vijayasurya ,
First check in update set if it is captured or not.
Check if the same group name is already present in QA?
Copy the sys_id from dev and go in QA environment, open any group in QA and in place of sys_id paste the copied sys_id and check if that renders any group information.
Thanks,
Bhimashankar H
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If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!
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3 weeks ago
Hi @vijayasurya ,
Did you get a chance to check my previous post?
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. It will help future readers as well having similar kind of questions and close the thread.
Thanks,
Bhimashankar H
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3 weeks ago
please share screenshot what's not captured and migrated.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader