Need some help to understand how Risk is calculated for a Change request

VIVEK GARG · ‎09-09-2022

Hi,

We have defined Risk conditions and risk assessment questions to calculate Risk for a change.

For 1 change, Risk Assessment is set to Low and Risk conditional rules value is set to High but final risk set for change request is low. Our assumption was in this case, risk for a change should be High as it should be a higher of Risk Assessment and Risk Conditional Rule value.

Need to know how Servicenow calculated this to be Low, and where do we set these values that what should happen when one rule says high and one rule says low.

Please help to clarify.

Community Alums · ‎09-09-2022

Hi @VIVEK GARG ,

Out of the box there are Risk Conditions defined. It uses this conditions, like lead time, business service critically, etc to calculate risk:

The second way is to load the plugin Change Management - Risk Assessment which uses a series of questions and values to the answers to calculate risk:Define risk assessments

Learn more from here : Risk conditions and calculation

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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VIVEK GARG · ‎11-09-2022

Thanks a lot everyone for helping me out in this, I understood the concept now.

Thanks,

Vivek