Need to add Field in Request page in CSM Portal

sivasankar Yash · ‎04-20-2026

Need to add Field in Request Page in CSM Portal. For More Clarification Refer Attachment.

Dr Atul G- LNG · ‎04-20-2026

check

https://devxxxxx.service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_id%3...

Go to standard ticket configuration

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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sivasankar Yash · ‎04-20-2026

I'm Getting Fields Which are not used in Info Fields.

Dr Atul G- LNG · ‎04-20-2026

you can add only case tables fields only.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Ankur Bawiskar · ‎04-20-2026

@sivasankar Yash

what you tried and what's not working?

share screenshot of the config

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader