Need to add Field in Request page in CSM Portal

sivasankar Yash
Tera Contributor

Need to add Field in Request Page in CSM Portal. For More Clarification Refer Attachment.

5 REPLIES 5

Tanushree Maiti
Giga Patron

Hi @sivasankar Yash 

Navigate to the module My Request Filters

Link:https://<your instance name>/request_filter_list.do?sysparm_query=applies_to%3D1%5EtableLIKEsn_customerservice_case&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=applies_to%3DService%20Portal&sysparm_list_header_search=true

 

Here you look up your entry and open the Requested Item record.

There,  open it -> you’ll find the Secondary Field attribute

Configure the state ,stage columns as per your requirement, and

the changes will be reflected.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti