Need to ask questions and get answers via the flow designer

JennyBell
Tera Contributor

I am building a flow where I have a need to ask questions of a non-approver, fulfiller and depending on their answers to pick a particular subflow.  In a former tool I used, it was called "Make a Decision", but Decisions are used differently in SN and it looks like "Ask for approval" is used.  Unfortunately, the questions don't ask for approval or rejection, they ask for a simple, Yes or No answer.  


What do I use to just ask a simple Yes or No question?


Example:  Does the departing user have a Postman account?   Yes or No?  

 

If yes, then do x

If no, then do y.

 

I can do the "if yes and if no", but what do you use to ask the question?  Do you use a variable on the Task to answer the question?  I've done this before, but it honestly doesn't make sense to do to do it this way.    I would like to set it up like the approvals, but have the options as Yes or No, not Approve or Reject.

 

Thoughts?

2 REPLIES 2

Craig Gruwell
Mega Sage

Hi JennyBell,

 

I wonder if using a playbook might help, specifically leveraging the questionnaire activities of a playbook?

https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/process-automation-d... 

 

2025-05-23_15-09-43.jpg

 

 

Jed
Mega Guru

I would create a task in the flow and add a Yes/No variable to that task.

 

For example:

Task Name: Check Postman Account

Variable: Does the departing user have a Postman account? (Yes/No)

 

Once the task is completed, the Flow can check the value of that variable:

 

If Yes → Subflow A

If No → Subflow B