Need To Attach An SLA To Catalog Task

[Pam13]

I have a Catalog Item that generates Six Catalog Tasks. On each of these Tasks I need to attach an SLA. SLA should be on "Catalog Task" as per the requirement. 

[Ankur Bawiskar]

Hi,

So do you have SLA Definition created on sc_task Table

Condition: Request Item.Item -> Your Catalog Item Name Here

Regards
Ankur

[srinithi Venkat]

Hi @Ankur Bawiskar,

How to get the catalog item fields in the SLA. I need to create SLA only for particular Conditions. 
For eg: if request type is XXX (This field is in the catalog item ). How to fetch the fields in the catalog item to SLA for adding conditions?

Thanks in Advance.

Thanks & Regards,

Srinithi Venkatachalam

[Dhanunjay2]

Hi,

You can use this SLA definition and modify according to your requirements

[Pam13]

Thanks, will check this.