Need to auto populate knowledge base based on the case type

Muffin
Tera Contributor

I need to auto populate knowledge base on the KCS Article when I hit create knowledge UI action in the case form based on the case type. Example: Product Defect, technical Issue case types etc. Thanks in advance.

6 REPLIES 6

Muffin
Tera Contributor

Thanks! I had followed the below solution and it worked.

First, I have mapped case type with knowledge base under basic field mapping on csm table map then done if else scripting on the transform script.

Great, good to know, please accept the solution and close this thread.


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