Need to auto populate knowledge base based on the case type
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‎02-29-2024 06:06 AM - edited ‎02-29-2024 06:30 AM
I need to auto populate knowledge base on the KCS Article when I hit create knowledge UI action in the case form based on the case type. Example: Product Defect, technical Issue case types etc. Thanks in advance.
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‎03-05-2024 04:55 AM
Thanks! I had followed the below solution and it worked.
First, I have mapped case type with knowledge base under basic field mapping on csm table map then done if else scripting on the transform script.
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‎03-05-2024 05:51 AM
Great, good to know, please accept the solution and close this thread.
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution