Need to change the CSM Workspace New Mail Reply To:

ronyates
Tera Guru

‎10-09-2024 08:23 AM - edited ‎10-09-2024 08:45 AM

The reply to is auto populating with IT Service Desk <emailaddress@service-now.com>. I neeed this to be a different reply to.

I have added the the address to the sender configuration for compose and reply but the reply to is still auto populating with IT Service Desk <emailaddress@service-now.com>.  

 

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Nohemi1
Tera Contributor

3 weeks ago

Did you manage to change it?

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Nohemi1
Tera Contributor
In response to Nohemi1

3 weeks ago

Email Client template >  add the field Reply to if it is not there > use the table you want to change the reply to and change the email you want to show

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