Need to change the default valid to date on knowledge form. And we need to add a contextual seat

[Ashwini8]

Hi All,

We have 2 requirements, they are,

1. We need to change the default valid to date, currently its showing 1 year, we need to change it to 6 months.

2. To add the contextual search on knowledge form as we have same on the incident form.

on incident we have as below, same we need on knowledge form as well.

Please suggest.

[Community Alums]

Hi @Ashwini ,

I guess on your Knowledge Base, the field "Article Validity" will be empty, which defaults articles to 01.01.2100 (see above).

The field can be found on the header record of EACH Knowledge Base (see screenshot below):

In the "Article Valididy" field, enter the number of days for your articles to live before they get retired.

This also seems to be the valid value, when retiring and republishing your articles.

Here is a article for contextual search, there is no OOTB way in knowledge form like we have it fro incident form: https://community.servicenow.com/community?id=community_blog&sys_id=a3bd6ea9dbd0dbc01dcaf3231f96195f

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Ashwini8]

No Its not article validity, Its valid to field and when i try to create a new knowledge article the field will auto populate with one year from today. 

[fayza Atibi]

Hey @Ashwini8 , have you been able to solve this, if yes what approach was the best ?