Need to change the Servicenow instance session timeout

[GaneshErike]

Hi,

Need to change the servicenow Session timeout.

Please help me the detailed steps.

Thanks in advance.

[G Ponsekar · Accepted solution]

Hi @GaneshErike ,

1. Navigate to System Properties:
   • Use the navigation filter on the left-hand side of your ServiceNow instance.
   • Type sys_properties.list and press Enter. This will open a list view of all system properties.
2. Locate the Timeout Property:
   • In the list view, search for the Name of the property: glide.ui.session_timeout.
   • If the property already exists, click on it to open its record.
   • If it does not exist (this can happen in older instances), click New to create it.
3. Set the New Timeout Value:
   • In the Value field, enter the desired session timeout in minutes. For example, enter 60 for a 60-minute timeout.
   • Recommendation: The recommended value is 30 to 60 minutes. Setting it for an excessively long time can increase memory utilization and poses a security risk. ServiceNow treats values over 1440 minutes (one day) as one day.
4. Save the Changes:
   • Click Update to save the property record. The new session timeout will be applied immediately

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP

[GaneshErike · Accepted solution]

Hi @G Ponsekar ,

Thanks for the quick response.

Will there be any downtime after updating the value. Please let me know.

Thanks.

[G Ponsekar · Accepted solution]

Hi @GaneshErike ,

1. Navigate to System Properties:
   • Use the navigation filter on the left-hand side of your ServiceNow instance.
   • Type sys_properties.list and press Enter. This will open a list view of all system properties.
2. Locate the Timeout Property:
   • In the list view, search for the Name of the property: glide.ui.session_timeout.
   • If the property already exists, click on it to open its record.
   • If it does not exist (this can happen in older instances), click New to create it.
3. Set the New Timeout Value:
   • In the Value field, enter the desired session timeout in minutes. For example, enter 60 for a 60-minute timeout.
   • Recommendation: The recommended value is 30 to 60 minutes. Setting it for an excessively long time can increase memory utilization and poses a security risk. ServiceNow treats values over 1440 minutes (one day) as one day.
4. Save the Changes:
   • Click Update to save the property record. The new session timeout will be applied immediately

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP

[GaneshErike · Accepted solution]

Hi @G Ponsekar ,

Thanks for the quick response.

Will there be any downtime after updating the value. Please let me know.

Thanks.

[G Ponsekar]

Hi @GaneshErike ,

No, updating the session timeout value in ServiceNow does not cause any downtime for the instance. The change is dynamic and takes effect immediately for new sessions

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP

[GaneshErike]

Hi @G Ponsekar ,

In our instance, there is a property - glide.sso.acr.ui.session.timeout and value is 30.

What this property will do, please let me know.

Thanks.