Need to create a inbound email flow

[PRAGHATIESH S]

Hi,

I created one inbound email flow instead of inbound action to create a catalog item. I want to fill the values to few variables from the email body text.

Can any one suggest, how to configure the values from email.

[Runjay Patel]

Hi @PRAGHATIESH S ,

You will not get such option to set catalog variables but you can submit it using activity called "Submit Catalog Item Request".

I would not recommend you to go with inbound email flow as much option are not available here.

You can create inbound action instead of flow to get this done. This is best way to if you wanna set variable value while creating it.

You can refer here to submit RITM using Cart API, you can use the same code in your inbound action.

https://servicenowwithrunjay.com/create-ritm-using-cart-api-in-servicenow/

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Runjay Patel - ServiceNow Solution Architect
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