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need to create a ticket only for TO not for cc

nikeshkumar
Tera Contributor

‎05-20-2025 02:41 AM

 
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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-20-2025 02:41 AM

@nikeshkumar 

Sorry your question and requirement both are not clear.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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nikeshkumar
Tera Contributor
In response to Ankur Bawiskar

‎05-20-2025 02:47 AM

when we send a mail to servicenow the ticket will create, when i need to send in TO only the ticket need to be created not in CC

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