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03-18-2025 02:19 AM
I have to generate 700 incidents via data load
i have the below reference fields on the form and email ids are provided via excel
Requester,
Requesting on behalf,
Assigned to
Requester is a mandatory field , Requesting on behalf sometimes can be empty and Assigned to is mandatory
For all the above fields name is displayed on the form.
how to generate incidents via import set transform map based on the email ids given from the excel
Thank you for the help
Solved! Go to Solution.
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03-18-2025 06:49 AM
If excel can have empty number field then ensure in your transform map check this checkbox
I assume you have configured the Number column
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 02:26 AM
so what did you start with and where are you stuck?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 06:11 AM
hi here is the source file i am trying with but not working as expected. pls suggest
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03-18-2025 06:17 AM
so what's not working?
Record is inserted but caller is not set or group is not set
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Ankur
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03-18-2025 06:38 AM