Need to display the catalog items first followed by the KB articles in virtual agent dynamic choice.

praveen1231
Tera Contributor

‎10-08-2024 01:26 AM

Hello everyone,

I have a requirement where, when a user searches for a catalog item (e.g., "employee"), it should display a single catalog item as a card. If the user wants to view more catalog items, they should be prompted to click on "Show me more" for the "employee" search. Upon clicking, the remaining catalog items are displayed along with the related KB articles.

However, I need to reverse the display order. When the user clicks on "Show me more" for the "employee" search, the catalog items should appear at the top, and the related KB articles should be shown below them.

Please take a look at the attached screenshots for a clearer understanding. If anyone has experience with this or any suggestions, I would really appreciate your input to help resolve this issue.

Looking forward to your response. Thanks in advance!

 

praveen1231_1-1728375397402.pngpraveen1231_2-1728375405039.png

 

Thanks & regards
Praveen Rajan





Respected ServiceNow experts,
If you have any insights, please share them with me to help resolve this production issue.

@shane_faber

@Amit Verma 

@Mark Roethof 

@Sandeep Dutta 

@Yasmin 

@D van Heusden 

 

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ArulpandiC
Tera Contributor

‎10-08-2024 01:35 AM

I’m also currently facing the same requirement and would also appreciate any advice or guidance on how to resolve this.

Have you found a solution?
Any help would be greatly appreciated!

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