Need to email only specific attachments that are present in the Incident form

[Lokesh Pandey]

Hi,

I have created a UI action on my incident form and set up an event. The UI action calls the event and a notification is triggered which I set it up. Now, I've enabled the option "include attachments " in the notifications which as a result is sending all the attachments present in the incident form when the notification is triggered. However, the requirement is to send only specific attachment and not all the attachments when the notification is triggered. For eg, I've 4 PDFs attached to the incident form. When the email is triggered, I need the only the 2nd attachment included in the email and not the rest three.

P.S.-The attachment that is to be included will always have a fixed name.

Any help on this is appreciated

Thank You

[Meloper]

hi, sounds you know what you want to do.

Maybe Adding attachments to Email - ServiceNow Community and thisSend an Email Notification with Associated Attachments - ServiceNow Guru

helps

[Vedavalli]

Hi @Lokesh Pandey 

Any findings ? please share