Need to find out incident record

[Moutushi Ghosh1]

Hello Team,

One of the user has opened one incident on Feb, 2024. However when he is checking now it is not showing. Even we have searched that incident but not able to find it out. He has shared the incident number as well. Kindly help me how to track that incident.

[Anurag Tripathi]

In your instance, Does anyone have access to delete incidents?

[Robbie]

Ha - Great minds @Anurag Tripathi ; )

[Robbie · Accepted solution]

Hi @Moutushi Ghosh1,

Assuming you've checked all the usual Incident list form and global search functionality, have you checked the 'Deleted Records' table?

Type 'Deleted Records' into the Navigation Menu and filter the table column with the table name: incident additionally add the filter where Payload contains the incident number.

This may help you find out if someone has deleted it or not.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Moutushi Ghosh1]

Thank you so much. Yes i got the incident.