Need to find out task Active field operation

[Lucky1]

Hello all,

I want to find out from where the catalog task Active field will be set to false (In-activate), when the state is closed?

I have raised this question because I want to check why in my instance, the Active field is still true, when the catalog task is Cancelled.

Please help to find out.

Regards,

Lucky

[Dr Atul G- LNG · Accepted solution]

Hi @Lucky1 

https://www.servicenow.com/community/itom-forum/what-sets-a-catalog-task-active-flag-to-false/m-p/92...

[Shubhras]

Hi

In ServiceNow, the Active field on a Catalog Task (sc_task) is typically set to false (inactivated) when the task is closed — but this behavior is not hardcoded. There is an Out-of-the-box (OOB) business rule "Close Ticket". You can find this in your instance as well.

if my answer helped you please mark my response as helpful.

Regards,
Shubhra

[Ankur Bawiskar]

@Lucky1 

did you find any of these?

1) flow

2) business rule

3) workflow

If my response helped please mark it correct and close the thread so that it benefits future readers.