need to get entire details about a incident

[Mr_Blue]

Hello Guys,

What i want is ::> Need entire details about a ticket in "Script-background", All details like [ Child ticket, assigned to, Assigned group, summary, create on, and so on...... ] 

Below code is not even showing me "Script-background", but its not giving me any output 

var dts = new GlideRecord('incident');
dts.addQuery('number','INC0010120');
dts.query();

if(dts.next()){ dts.info(' exists'); } else { dts.info('does not exists'); }

Can some one please show me how to get all the details about a ticket in code [ Child ticket, assigned to, Assigned group, summary, create on, and so on...... ]

[Mr_Blue]

Yes, i have used the entire code but i am not getting all the records,

this is what i am getting as output :

*** Script: Assigned To
*** Script: Assigned ToCAB Approval
*** Script: Assigned Toundefined

can you please check and please help

[Harsh Vardhan]

do you have any specific number of columns which you want to get? 

[Mr_Blue]

All i want is, To display child ticket no of ticket :INC0010120

once i get the child ticket no, its a success

[Harsh Vardhan]

var dts = new GlideRecord('incident');
dts.addQuery('number','INC0010136'); // pass the incident number which has child incident attached . 
dts.query();

if(dts.next()){ 

var rl = new GlideRecord('incident');
rl.addQuery('parent_incident', dts.sys_id);
rl.query();
gs.print('Row Count is '+rl.getRowCount());
while(rl.next()){
gs.print('Child incident'+rl.number);
}



} else { 
gs.print('does not exists'); 
}

[Mr_Blue]

i have pasted the ticket id which has child ticket, but its giving me 0 count.

i am using kingston version